Refund policy

 

Thank you for shopping at fiitgt.shop. We want you to be satisfied with your purchase and aim to make our return and refund process clear and straightforward.

This Return & Refund Policy explains the conditions under which products purchased from fiitgt.shop may be returned, exchanged, replaced, or refunded.

This policy operates in addition to any rights and remedies that cannot be excluded under applicable Australian law, including the Australian Consumer Law.

1. Return Period

We accept eligible return requests within 30 days of the date you receive your order.

To request a return, please contact us at:

Email: info@fiitgt.shop

Please include your order number, the email address used to place the order, the product you wish to return, and the reason for your return.

Returns sent without contacting us first may not be accepted or processed.

2. Return Eligibility

For a change-of-mind return to be eligible, the item must generally:

• Be returned within 30 days of delivery;

• Be unused, unworn, unwashed, and undamaged;

• Be in its original condition;

• Include all original tags, labels, accessories, manuals, and packaging supplied with the product;

• Show no signs of use, alteration, damage, washing, staining, perfume, smoke, cosmetics, or other contamination; and

• Be accompanied by valid proof of purchase from fiitgt.shop.

We reserve the right to inspect returned products before approving a change-of-mind refund.

These conditions do not limit any rights you may have where a product is faulty, defective, unsafe, incorrectly described, or otherwise covered by mandatory consumer guarantees.

3. How to Request a Return

To begin a return request, contact:

info@fiitgt.shop

Please provide:

• Your full name;

• Your order number;

• The email address used for your order;

• The name of the product you wish to return;

• The reason for requesting the return; and

• Photographs or videos if the product is damaged, defective, incorrect, or otherwise has a problem.

Our customer service team will review your request and provide return instructions where applicable.

Do not send a product back before receiving return instructions from us. The appropriate return destination will be provided after your return request has been reviewed and approved.

4. Change-of-Mind Returns

Subject to the eligibility requirements in this policy, fiitgt.shop accepts eligible change-of-mind returns requested within 30 days of delivery.

For change-of-mind returns:

• The customer is responsible for return shipping costs;

• Original delivery charges, if any, are not refundable unless required by applicable law;

• Products must satisfy our return eligibility requirements;

• Return shipping costs will not be reimbursed; and

• We recommend using a tracked shipping service because customers remain responsible for the returned parcel until it reaches the designated return location.

A change-of-mind return includes situations where you no longer want the item, selected the wrong product, ordered the wrong size or colour, or otherwise decide you do not wish to keep the product where there is no fault with the product.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us at info@fiitgt.shop as soon as possible.

Please include your order number and clear photographs or videos showing the issue.

We will review the information provided and determine an appropriate remedy in accordance with this policy and applicable consumer law.

Depending on the circumstances, an appropriate remedy may include a repair, replacement, refund, or other suitable solution.

Where a product is confirmed to be eligible for a remedy because of a fault, defect, incorrect shipment, or another issue for which we are responsible, we will provide appropriate return instructions and will not require you to bear return shipping costs where the law requires those costs to be covered by us.

6. Australian Consumer Law

Our products come with rights and guarantees that may apply under the Australian Consumer Law.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any guarantee, right, remedy, or protection that cannot lawfully be excluded, restricted, or modified.

Where Australian Consumer Law provides you with rights that are more favourable than the terms of this policy, those statutory rights will apply.

7. Non-Returnable Items

For hygiene, health, safety, or other legitimate reasons, certain items may not be eligible for change-of-mind returns once opened, used, or otherwise made unsuitable for resale.

Examples may include:

• Personalised or custom-made products;

• Products made specifically to customer specifications;

• Items that have been used, altered, washed, damaged, or modified after delivery;

• Items returned without required components, accessories, labels, or packaging;

• Personal care or hygiene-sensitive products that have been opened or used where return would create a health or hygiene concern;

• Gift cards or similar stored-value products where return is not otherwise required by law; and

• Items marked as final sale where permitted by applicable law.

These exclusions apply only to change-of-mind returns and do not remove any rights you may have under applicable consumer law in relation to faulty, defective, unsafe, incorrectly described, or otherwise non-compliant products.

8. Sale and Promotional Items

Items purchased during a sale, discount, or promotional event may generally be returned under the same conditions as other eligible products unless they have been clearly identified as final-sale products where such a restriction is permitted by law.

A reduced price does not remove any consumer rights that cannot legally be excluded.

9. Exchanges

If you would like a different product, size, colour, or variation, please contact info@fiitgt.shop.

Exchange availability depends on current inventory.

Where a direct exchange cannot be provided, we may ask you to return the eligible item and place a new order for your preferred product after your return has been processed.

Any rights available to you for faulty or non-compliant products remain unaffected.

10. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for the cost of returning the product.

Where a return is required because of an error by fiitgt.shop, or where applicable consumer law requires us to bear the reasonable cost of returning a faulty or non-compliant product, appropriate arrangements will be provided.

Please do not send returns using cash-on-delivery or collect-on-delivery services unless we have specifically agreed to this in writing.

11. Return Packaging

Customers should package returned products securely to reduce the risk of damage during return transportation.

Where reasonably possible, use the original packaging or other suitable protective packaging.

For change-of-mind returns, fiitgt.shop is not responsible for loss or damage occurring while a returned product is being transported back to the designated return location.

We recommend retaining your return tracking number and shipping receipt until your return has been completed.

12. Return Inspection

After a returned product is received, it may be inspected to confirm that it meets the applicable return requirements.

If your return is approved, we will process the applicable refund.

If a change-of-mind return does not meet our stated eligibility conditions, we may decline the refund where permitted by law.

Any decision concerning a change-of-mind return does not affect rights that cannot be excluded under applicable consumer law.

13. Refund Processing

Approved refunds will normally be issued to the original payment method used for the purchase.

After a refund has been processed by fiitgt.shop, additional processing time may be required by your bank, card provider, payment processor, or financial institution before the funds appear in your account.

The exact processing time depends on the payment provider and is outside our direct control.

14. Partial Refunds

Where permitted by law, a partial refund may be offered for a change-of-mind return if an item is returned in a condition that reduces its value, including where:

• Original packaging is missing or materially damaged;

• Accessories or components are missing;

• The product shows signs of handling beyond what is reasonably necessary to inspect it; or

• The condition of the product has otherwise been reduced after delivery.

This provision does not limit remedies available for faulty or non-compliant products under applicable law.

15. Refunds for Cancelled Orders

If you need to cancel an order, please contact info@fiitgt.shop as soon as possible.

We will attempt to accommodate cancellation requests where the order has not yet been processed or dispatched.

We cannot guarantee that an order can be cancelled after it has entered processing, fulfilment, or shipping.

If an order has already been dispatched, you may need to wait until it is delivered and then request a return in accordance with this policy.

16. Refused or Unclaimed Deliveries

If an order is refused, not collected, or returned to us because of circumstances attributable to the customer, any refund or reshipment will be assessed after the parcel is returned and reviewed.

Any reasonable additional shipping or handling costs may be deducted from a change-of-mind refund where permitted by law.

This does not apply where the failed delivery resulted from our error or where applicable law requires otherwise.

17. Wrong or Incomplete Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery information, contact us immediately at info@fiitgt.shop.

We will attempt to update your information before dispatch, but changes cannot be guaranteed after an order has entered processing or shipment.

Where a parcel is returned because an incorrect or incomplete address was supplied by the customer, reasonable reshipping costs may apply.

18. Lost Return Parcels

For customer-arranged change-of-mind returns, we strongly recommend using a tracked delivery service.

We cannot complete a refund for a change-of-mind return that does not reach the designated return location.

Please retain your tracking information until your return has been confirmed.

19. Refund Disputes

If you believe that a refund has been processed incorrectly or you have not received an approved refund, please contact us first at:

info@fiitgt.shop

Please provide your order number and relevant payment information so that we can investigate the matter.

We will make reasonable efforts to resolve refund issues promptly.

20. Policy Abuse and Fraud

We reserve the right, where permitted by law, to refuse change-of-mind returns or take appropriate action where there is reasonable evidence of fraud, return abuse, deliberate product damage, false claims, or misuse of this policy.

This does not affect legitimate consumer rights or remedies available under applicable law.

21. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our operations, products, services, or applicable requirements.

The version published on fiitgt.shop at the relevant time will apply, subject always to any mandatory consumer rights that cannot legally be excluded.

22. Contact Us

If you have any questions regarding a return, refund, exchange, damaged product, incorrect order, or this Return & Refund Policy, please contact us:

fiitgt.shop
Customer Support Email: info@fiitgt.shop

We will review your request and provide appropriate assistance based on the circumstances of your order.

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