Shipping policy
Thank you for shopping with fiitgt.shop.
This Shipping Policy explains how orders placed through fiitgt.shop are processed, shipped, delivered, tracked, and handled in the event of delivery problems.
By placing an order through our website, you agree to the terms of this Shipping Policy.
1. Free Standard Shipping
fiitgt.shop offers FREE standard shipping on all orders.
There is no minimum order value required to qualify for standard free shipping.
Unless another delivery option is expressly displayed during checkout, all orders are shipped using our standard delivery service.
Standard Shipping Cost: FREE
Customers will not be charged a standard shipping fee for orders placed through fiitgt.shop.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
15–20 days
The estimated delivery period begins after your order has been successfully confirmed and accepted for fulfilment.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, transportation disruptions, peak shopping periods, public holidays, incorrect delivery information, or other logistical circumstances.
We will make reasonable efforts to ensure orders are delivered within the estimated timeframe.
3. Order Confirmation
After successfully placing an order with fiitgt.shop, you should receive an order confirmation using the contact information provided during checkout.
The order confirmation may contain information including:
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Order number;
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Products purchased;
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Order value;
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Billing information;
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Shipping information; and
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Other relevant order details.
Please review your order confirmation carefully.
If you notice an error in your order or shipping information, contact us as soon as possible at:
We will make reasonable efforts to correct information before the order has been processed or dispatched.
4. Order Processing
Orders are reviewed and processed after successful order placement and payment confirmation.
Processing may include:
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Payment verification;
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Order verification;
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Fraud-prevention checks;
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Product preparation;
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Packaging; and
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Arrangement of shipment.
Orders that require additional verification may take longer to process.
If there is a problem that prevents us from fulfilling your order, we will contact you using the information provided during checkout.
5. Shipping Confirmation
When shipping information becomes available, customers may receive a shipping confirmation or tracking notification.
The notification may include:
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Shipping carrier information;
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Tracking number;
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Tracking link; and
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Shipment status.
Tracking information may not become active immediately after a shipping confirmation is issued because carriers may require additional time to scan and register parcels in their tracking systems.
6. Order Tracking
Where tracking is available, customers can use the tracking information supplied with their order to monitor shipment progress.
If your tracking information does not update for an extended period or you believe there may be a problem with your shipment, please contact:
Please include your order number when contacting us so that we can review your shipment more efficiently.
7. Delivery Locations
Orders are shipped to the delivery address entered by the customer during checkout.
Customers are responsible for providing complete and accurate delivery information, including where applicable:
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Recipient name;
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Street address;
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Apartment or unit number;
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City or suburb;
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State or territory;
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Postal code;
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Country; and
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Contact telephone number.
We strongly recommend reviewing all delivery information before completing your purchase.
8. Incorrect or Incomplete Shipping Addresses
If you discover that you have entered an incorrect or incomplete shipping address, contact us immediately at:
We will make reasonable efforts to update the address if the order has not yet been dispatched.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be returned to the sender or otherwise handled by the carrier.
Where a parcel is returned because of incorrect customer-provided information, we will contact the customer regarding available options.
Reasonable additional shipping costs may apply if reshipment is requested, where permitted by applicable law.
9. Address Changes After Dispatch
Once an order has been dispatched, address changes may no longer be possible.
If you require an address change after dispatch, please contact us at info@fiitgt.shop as soon as possible.
We may attempt to assist, but we cannot guarantee that a carrier can redirect a shipment once it is already in transit.
10. Delivery Delays
Although our estimated delivery timeframe is 15–20 days, occasional delays may occur.
Possible causes of delays include:
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Carrier congestion;
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Transportation interruptions;
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Severe weather;
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Natural disasters;
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Customs processing;
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Public holidays;
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Peak seasonal periods;
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Unexpected logistical disruptions;
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Incorrect shipping information;
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Remote delivery locations; or
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Other circumstances outside our reasonable control.
A tracking update showing that a shipment is still in transit does not necessarily mean that the parcel has been lost.
If your order has not arrived after the expected delivery period, please contact:
We will review the available shipping information and assist you with the next appropriate steps.
11. Signatures and Delivery Confirmation
Depending on the carrier, destination, product, or delivery circumstances, a signature or other form of delivery confirmation may be required.
Customers are responsible for ensuring that someone is available to receive a shipment where required.
Where permitted by the carrier, parcels may be delivered to a safe location, collection point, parcel locker, reception area, or other suitable delivery location.
Any carrier-specific delivery arrangements may be subject to the carrier's applicable procedures.
12. Failed Delivery Attempts
If a carrier is unable to complete delivery, the carrier may:
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Attempt delivery again;
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Leave delivery instructions;
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Transfer the parcel to a collection location;
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Hold the parcel temporarily; or
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Return the parcel to the sender.
Customers should monitor tracking information and respond promptly to any carrier instructions.
If you require assistance with an unsuccessful delivery, contact:
13. Unclaimed or Refused Parcels
If a customer refuses a parcel or fails to collect it within the period allowed by the carrier, the shipment may be returned.
Once the returned parcel is received and reviewed, we will contact the customer regarding available options.
For returns caused solely by customer refusal, failure to collect, or incorrect customer-provided delivery information, reasonable additional shipping or handling costs may apply where permitted by law.
This does not affect any consumer rights that cannot lawfully be excluded.
14. Lost Packages
If tracking information indicates that your parcel may have been lost, please contact us at:
Please provide:
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Your full name;
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Order number;
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Delivery address; and
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Any relevant tracking information.
We may investigate the shipment with the relevant carrier or logistics provider.
If an order is confirmed as lost and you are entitled to a remedy, we will provide an appropriate solution, which may include replacement or refund depending on the circumstances, product availability, and applicable law.
15. Packages Marked as Delivered but Not Received
If your tracking information shows that an order has been delivered but you cannot locate the parcel, please first:
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Check the delivery location carefully;
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Check around entrances or other safe delivery locations;
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Ask other members of your household;
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Check with reception, building management, or neighbours where appropriate; and
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Review any delivery notice or tracking information provided by the carrier.
If you are still unable to locate the shipment, contact us at:
We will review the available information and, where appropriate, assist with a carrier investigation.
16. Damaged Packages
Please inspect your shipment after delivery.
If your parcel or products arrive damaged, contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the problem;
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Clear photographs of the damaged product;
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Photographs of the packaging where relevant; and
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Any other information reasonably necessary to assess the issue.
Please retain the product and packaging while your request is being reviewed.
Where the product is confirmed to be damaged or otherwise subject to a remedy under applicable law, we will provide an appropriate resolution.
17. Incorrect Items
If you receive an item that is different from the product you ordered, contact:
Please include your order number and photographs of the item received.
We will review the issue and provide appropriate return, replacement, or refund instructions where applicable.
Customers will not be required to bear reasonable return shipping costs where an incorrect product was supplied due to our error and applicable law requires us to bear those costs.
18. Missing Items
If your order arrives with one or more items missing, please contact:
Please provide your order number and details of the missing product.
Some orders may be delivered in more than one package.
Before reporting an item as missing, please review available tracking information to determine whether another parcel is still in transit.
If an item is confirmed as missing, we will provide an appropriate solution.
19. Split Shipments
In some circumstances, products from the same order may be shipped separately.
This can occur because of inventory availability, fulfilment arrangements, carrier limitations, or other logistical reasons.
If your order is divided into multiple shipments, the parcels may arrive at different times.
You will not be charged additional standard shipping fees because all standard shipping from fiitgt.shop is free.
20. Customs and Import Processing
Depending on the origin, destination, shipping route, and applicable regulatory requirements, certain shipments may be subject to customs or import processing.
Customs processing can occasionally affect delivery time.
Where taxes, duties, or other charges are displayed and collected during checkout, they will be handled according to the checkout information provided.
Any government-imposed requirements that cannot be collected or determined by us will be handled in accordance with applicable law.
21. Order Cancellations
If you wish to cancel an order, please contact us as quickly as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order has entered fulfilment or been dispatched.
We cannot guarantee cancellation once processing or shipping has begun.
If an order has already been dispatched, the customer may need to receive the shipment and follow our applicable Return & Refund Policy.
22. Shipping-Related Returns
If you wish to return a delivered product, please contact:
Do not send products back without first obtaining return instructions.
Return eligibility and refunds are governed by the Return & Refund Policy published on fiitgt.shop.
For eligible change-of-mind returns, customers may be responsible for return shipping costs as explained in our Return & Refund Policy.
Where an item is faulty, damaged, incorrect, or otherwise qualifies for a remedy under applicable Australian consumer law, return shipping costs will be handled in accordance with those legal requirements.
23. Shipping-Related Refunds
Where a refund is approved because an order has been confirmed as lost, unavailable, incorrectly supplied, or otherwise qualifies for a refund, the refund will generally be issued to the original payment method.
Once we issue an approved refund, the time required for funds to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.
If you believe an approved refund has not been received, contact:
24. Delivery Time and Refund Requests
The estimated standard delivery timeframe is 15–20 days.
If an order is delayed, please contact us so that we can investigate the shipment.
A short carrier delay does not automatically mean that a parcel has been lost.
However, where we are unable to supply an order within the required or reasonable timeframe and applicable law gives you a right to a remedy, we will provide the appropriate solution.
25. Return-to-Sender Packages
A shipment may be returned to sender for reasons including:
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Incorrect address;
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Incomplete address;
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Failed delivery attempts;
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Customer refusal;
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Failure to collect the parcel; or
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Carrier restrictions.
If we receive a returned shipment, we will review the circumstances and contact the customer where appropriate.
Where reshipment is requested and the return resulted from customer-provided incorrect information or failure to collect the shipment, reasonable additional shipping costs may apply where permitted by law.
26. Fraud Prevention
Orders may be subject to payment verification and fraud-prevention checks.
If additional verification is reasonably required, shipment may be temporarily delayed while the order is reviewed.
We reserve the right to cancel fraudulent, unauthorised, or suspicious transactions where permitted by applicable law.
If an order is cancelled after payment has been collected, an appropriate refund will be issued.
27. Force Majeure and Events Outside Our Control
Delivery may occasionally be affected by events outside our reasonable control, including:
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Natural disasters;
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Floods;
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Fires;
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Extreme weather;
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Transport interruptions;
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Government actions;
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Civil disturbances;
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Carrier disruptions;
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Major infrastructure failures; or
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Similar unforeseen circumstances.
We will make reasonable efforts to minimise disruption and assist affected customers.
Nothing in this section limits any rights or remedies that cannot lawfully be excluded.
28. Australian Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded under applicable Australian law.
If there is an inconsistency between this Shipping Policy and a mandatory consumer protection requirement, the applicable legal requirement will prevail.
29. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to:
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Shipping arrangements;
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Carrier services;
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Fulfilment procedures;
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Website operations;
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Business practices; or
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Applicable legal requirements.
The current version of the policy will be published on fiitgt.shop.
Updates will not remove rights that customers have already acquired under applicable law.
30. Contact Us
If you have questions regarding shipping, delivery, tracking, delayed orders, lost parcels, damaged shipments, incorrect items, returns, or shipping-related refunds, please contact us at:
fiitgt.shop
Customer Support Email: info@fiitgt.shop
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
Shipping Cost: FREE Standard Shipping on All Orders
Estimated Delivery Time: 15–20 Days
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